Privacy Policy

Wattletree Pty Ltd and its related entities (“Wattletree”, “we”, “us”, “our”) are committed to protecting your privacy and complying with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth) (“Privacy Act”).

This Privacy Policy outlines how we manage personal information, including our obligations and your rights regarding the collection, use, storage, and disclosure of your personal information.

1. Personal Information

Definition
Personal information refers to any information or opinion about an identified individual or an individual who is reasonably identifiable.

Types of Personal Information We Collect
We collect and hold personal information necessary for our business activities. The types of personal information we collect may include:

Your name, date of birth, and contact details (address, email, phone number);
If you are a prospective customer, details of your interest in our products and services, including preferences and enquiries;
If you purchase a product or service from us, payment details and financial arrangements;
If you are a supplier, contractor, or consultant, your business details, payment information, and contractual arrangements;
If you provide feedback or make an enquiry, details of your communication with us;
If you participate in surveys or research, your responses to our questions;
If you apply for employment with us, the information provided in your application, including your resume and references.

Sensitive Information
We will only collect sensitive information (e.g., health, biometric, racial, political, or religious details) with your consent or where required by law.

2. Collection and Use of Personal Information

Purpose of Collection
We collect, use, and disclose personal information to:

Provide and improve our products and services;
Process transactions and manage customer relationships;
Conduct marketing activities, promotions, and events;
Respond to enquiries, feedback, and complaints;
Conduct business operations, including research and analytics;
Recruit staff and contractors;
Comply with legal obligations and law enforcement requests.

You have the right to refuse to provide personal information, but this may affect our ability to provide you with certain products or services.

Method of Collection
We collect personal information directly from you via:

Our website, including contact forms and cookies;
Social media interactions;
Phone or written communication;
In-person meetings or events;
Third parties, such as real estate agents, financial institutions, and government agencies.

Unsolicited Information
If we receive unsolicited personal information, we will determine whether we are legally permitted to hold it. If not, we will securely destroy or de-identify the information.

3. Disclosure of Personal Information

We do not sell, rent, or lease your personal information. However, we may disclose it to:

Related companies;
Government or regulatory authorities (where required by law);
Financial institutions and real estate professionals;
Service providers such as IT support, marketing agencies, and professional advisers;
Third parties as required to deliver our services.

We take reasonable steps to ensure these organisations adhere to confidentiality and privacy obligations.

Overseas Disclosure
We may disclose personal information to service providers located outside Australia, including cloud storage providers and analytics platforms. When we do, we take reasonable steps to ensure these recipients comply with Australian privacy laws.

Government Identifiers
We do not use government-issued identifiers (e.g., passport or driver’s license numbers) as our own identifiers, except where legally required.

4. Access and Correction

You may request access to or correction of the personal information we hold about you. We will process your request in a reasonable timeframe. If we refuse your request, we will provide written reasons for our decision.

5. Data Security

We take reasonable steps to protect personal information from:

Misuse, loss, and interference;
Unauthorised access, modification, or disclosure.

Personal information is stored in secure systems and is destroyed or de-identified when no longer required.

6. Website and Cookies

When you visit our website, we may collect:

Your IP address, browser type, and visit details;
Data through cookies to enhance your user experience.

You may disable cookies in your browser settings, but this may affect website functionality.

Our website may contain links to third-party websites, which operate under their own privacy policies.

7. Direct Marketing

With your consent, we may use your personal information for marketing purposes, including promotions, newsletters, and event invitations. You can opt out at any time by contacting us or using the unsubscribe function in our communications.

8. Employee Records

Employee records are generally exempt from the Privacy Act. However, where required by law, we ensure the confidentiality of employee health information.

9. Business Transfers

If Wattletree is involved in a business sale, merger, or transfer, personal information may be disclosed to relevant parties for business continuity purposes.

10. Complaints and Contact Information

If you have a complaint about our privacy practices, please contact us. We will respond promptly and, if necessary, escalate the issue to the relevant regulatory authorities.

You may also contact the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

Contact:
Email: office@wtree.com.au

11. Changes to this Privacy Policy

We may update this Privacy Policy periodically. The latest version will be available on our website.

Last Updated: 12/03/2025

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